Peter Pizzi
Boston • Senior Executive
Peter Pizzi
MBA, MS, BS, PMP

Senior Product, Marketing, GTM & CX Executive.

25+ years of senior leadership across product, marketing, go-to-market, and customer experience at global technology companies. Consistent track record of double-digit growth, market share gains, and measurable commercial outcomes.

Advisory engagements →
Where I've led

Senior leadership roles across global technology and industrial companies.

Murata Power Solutions
Senior Director, Global Product Management, Corporate Marketing & Customer Operations
Built and aligned global teams, led portfolio rationalization and global product launches, and led a rebrand toward AI, data center, and robotics markets.
Analog Devices
Director, Marketing & Customer Experience / Director, Marketing & Customer Enablement
Designed and implemented ADI's first enterprise CX transformation; $100M+ in efficiencies; $200M+ pipeline expansion; double-digit NPS improvement for 3 years.
Philips
Senior Director, Product Management & Marketing / Senior Manager, Marketing & Customer Experience
Owned $500M ultrasound P&L; grew revenue $50M and gained 5+ points of market share; rolled out enterprise CX and NPS program with Bain & Company.
Microsoft
Senior Manager, Partner Strategy & GTM / Senior Manager, Partner Marketing / Senior Manager, CX Strategy
10x ROMI on $8M MDF portfolio; 50K+ SMB leads; 25% pipeline overachievement; led CX and digital transformation delivering 30-point CSAT and 10-point NPS lift.
Fluke (Danaher)
Business Unit Manager, Power Quality & Battery Test Product Lines
Full P&L ownership across global product lines; $30M+ growth and 12 consecutive quarters of revenue expansion; led 2 major global product launches exceeding financial targets and created Fluke's entry into the battery test category; applied Danaher Business System (DBS).
Bose Corporation
Engineering Project Manager & Product Development Program Manager, Automotive Systems
Delivered custom automotive audio programs for Nissan and Mazda; led first-generation Bose Media System for Ferrari and Maserati.
About

Peter Pizzi, MBA, MS, BS, PMP

Peter Pizzi

I'm a senior product, marketing, GTM, and customer experience executive. I build clarity and momentum across commercial and technical teams, and I have a consistent record of converting that into revenue growth, market share gains, and measurable commercial outcomes.

My career spans enterprise software, digital platforms, and technology-enabled B2B ecosystems, with deep experience in industrial technology, power, semiconductors, automotive, and medical devices.

I focus on turning customer insight and market signals into stronger portfolios, better experiences, and sharper go-to-market execution: the kind that accelerates pipeline, improves retention, and drives profitable growth. At Microsoft, Philips, and Analog Devices, that meant building enterprise-wide CX and commercial functions from the ground up.

I've led global organizations across product management, product marketing, customer experience, and customer operations, applying a structured, Danaher Business System (DBS)-grounded approach to continuous improvement that turns insight into action and action into revenue impact.

Increasingly, my focus is on applying AI and data-driven intelligence to product strategy, GTM execution, and customer experience: building organizations that learn from signals in real time and act faster because of it.

Connect on LinkedIn
Credentials
MBA, Marketing - Suffolk University
MS, Engineering Management - Tufts University
BS, Mechanical Engineering Technology (Honors) - Northeastern University
Project Management Professional (PMP) - Project Management Institute (PMI)
Customer Experience & NPS Certification - Bain & Company; NICE Satmetrix
Executive Education: Kellogg School of Management (Digital Marketing), Harvard Business School (Digital & Social Strategy), Dale Carnegie (Executive Communication & Leadership)
Guest Lecturer & Mentor - Tufts University Gordon Institute
Capabilities

Core areas of expertise.

Deep functional expertise across the disciplines that drive product success, market leadership, and customer growth - increasingly applied through an AI and data-driven lens.

Product Strategy

Portfolio strategy, roadmap development, and cross-functional alignment to drive product-market fit and commercial outcomes.

  • Portfolio and roadmap strategy
  • Market segmentation and opportunity sizing
  • Customer insight synthesis
  • Product positioning and value definition
  • Product-engineering-marketing alignment

Marketing & Narrative Design

Turning complex technology into clear, compelling narratives that drive understanding, adoption, and competitive differentiation.

  • Messaging frameworks and value propositions
  • Campaign and content architecture
  • Sales enablement and field narratives
  • Executive narrative development
  • Competitive and market positioning

Go-to-Market Strategy

Building aligned GTM motions that accelerate revenue, partner engagement, and customer outcomes.

  • Launch strategy and planning
  • Partner and ecosystem strategy
  • Field readiness and enablement
  • Demand generation alignment

Customer Experience & Enterprise VoC

Designing enterprise CX and VoC systems that unify teams around a single source of customer truth and drive continuous improvement.

  • Unified Net Promoter Score (NPS) and Voice of Customer programs
  • Cross-functional CX governance
  • Centralized analytics and lifecycle insight
  • Listen, prioritize, act, measure loops
  • AI-assisted qualitative analysis and predictive signal detection

AI & Digital Transformation

Applying AI and digital intelligence to accelerate product strategy, GTM execution, customer experience, and operational performance.

  • AI-enabled VoC and customer insight programs
  • Predictive analytics and signal detection
  • Digital platform strategy and ecommerce enablement
  • AI market positioning and portfolio strategy
  • Automation of manual CX and operations workflows
Advisory

Select advisory and fractional engagements.

I take on a small number of advisory and fractional engagements with technology and industrial companies. The work centers on problems I have solved as an operator: building CX and VoC systems from scratch, rationalizing product portfolios, and fixing fragmented commercial operations. Engagements are fixed scope with defined deliverables and clear end dates.

4-6 weeks  |  Fixed engagement
CX Diagnostic & Value Realization Roadmap

A comprehensive organizational assessment using customer journey mapping to pinpoint retention risk, friction points in the commercial engine, and revenue leakage. Deliverables include a prioritized roadmap organized into executable workstreams and tied to an enterprise business case: exactly what to optimize, in what sequence, and where the financial upside is concentrated.

The Playbook: Built on the exact strategic framework that unlocked $100M+ in efficiencies and drove board-level growth metrics at Analog Devices.

Fixed scope  |  Executive handoff
Customer Value Architecture & Governance Build

Design and deployment of a modern customer listening architecture, data governance framework, and closed-loop operating model. This transforms customer insights into a leading indicator for financial performance, shifting organizations from reactive troubleshooting to proactive retention, margin protection, and account expansion.

The Playbook: Co-created the measurement framework in partnership with Bain & Company and served as North America transformation lead at Philips, then scaled the model at Analog Devices.

2-3 days per week  |  Strategic interim retainer
Fractional Commercial & Product Leadership

High-impact interim leadership across Product Management, Go-to-Market (GTM) Strategy, or Customer Experience. Designed for mid-to-large cap organizations undergoing transformation, corporate carve-outs, or leadership transitions within a portfolio company, requiring a proven playbook to steady the ship, protect margins, and accelerate growth.

The Playbook: Grounded in global portfolio rationalization at Murata, operating-model transformation at Analog Devices, and direct P&L leadership at a Danaher Operating Company utilizing the Danaher Business System (DBS) to drive continuous improvement and organic growth.

Each engagement begins with a short scoping call. If the fit isn't right, I'll tell you.

Sample Work

Work that speaks for itself.

A selection of actual work product spanning customer experience strategy, demand generation, and go-to-market execution - showing how strategy translates into programs, insights, and results. These samples are representative of the deliverables an advisory engagement produces.

Customer Experience & VoC
Voice of Customer Program - Annual Executive Readout

A Fortune 500 technology company. Annual VoC study spanning more than 5,000 responses and 15,000+ open-ended comments across global markets. Covers NPS performance, customer personas, touchpoint analysis, pain point prioritization, and proposed enterprise action workstreams.

NPS & VoC Design Customer Persona Mapping Touchpoint Analysis Executive Readout Action Planning
Representative advisory deliverable
Marketing & Demand Generation
Earned Influence: A Community-Based GTM Playbook

Microsoft Corporation. A peer-driven demand generation program that seeded product advocacy among influential IT professionals, generating 2M+ organic impressions and $300K in sales pipeline with zero paid media spend.

Community-Based GTM Influencer Activation Demand Generation Peer Advocacy Pipeline Attribution
Marketing & GTM
From Live to Virtual: How a New Event Format Delivered 5x Attendance at a Fraction of the Cost

Microsoft Corporation. The design, execution, and results of the Accelerate Your Business Virtual Technology Conference - a new event format that replaced costly live events, reaching 5,000+ online attendees nationally with 15 partners at a fraction of the cost.

Virtual Event Strategy Demand Generation Multi-Channel Marketing Partner Engagement SMB GTM
Partner & Ecosystem Strategy
From Manual to Digital: Redesigning a Global Partner Ecosystem Program

A Fortune 500 technology company (anonymized). Strategic assessment and complete redesign of a 180+ partner global ecosystem program generating $100M+ in annual partner-led revenue - from manual Excel tracking to a digital, tiered, competency-based partner program.

Partner Program Strategy Ecosystem Design Digital Transformation GTM & Co-sell B2B Partner Marketing
Representative advisory deliverable
Voice of Customer Program - Annual Executive Readout
Anonymized Sample - Fortune 500 Technology Company
Company names, specific scores, and proprietary data have been anonymized. Sample prepared by Peter Pizzi.
Insights

Thinking on product, marketing, and CX.

Perspectives from 25+ years of senior leadership across technology and industrial markets.

Peter Pizzi presenting on customer experience at a Bain event
In practice Presenting on enterprise customer experience and Voice of Customer strategy - the work behind the thinking.
Marketing
B2B Marketing Campaigns: Turning Complexity Into Clear, Actionable Narratives
Most B2B campaigns do not fail because the creative is weak. They fail because the message becomes too complicated for customers to act on - and too fragmented for internal teams to execute consistently.
Read the paper →
Customer Experience
The Evolution of CX: From Surveys to Signals, and What I Learned Along the Way
Over 25 years of leading CX across global B2B and technology businesses, one thing became clear: the tools change, but the work does not. CX is still about understanding customers deeply enough to change how the organization behaves.
Read the paper →
Brand & Strategy
Traditional Marketing Matters in B2B High Tech
The companies that consistently win design wins, command premium pricing, and build lasting customer relationships are not just the ones with the best specs. They are the ones with the strongest brands.
Read the paper →
CX & VoC Leadership
Building a CX and VoC Program from Scratch: A Practitioner's Blueprint
A practical, sequenced guide to designing, activating, and sustaining an enterprise-wide Voice of Customer program - including how AI is reshaping the intelligence layer on top of timeless governance foundations.
Read the blueprint →
CX & Digital Transformation
From Ad Hoc to Optimizing: How a Cross-Functional Team Built a CX Operating System from Scratch
A case study in customer experience transformation and operational excellence in a global digital advertising ecosystem - covering outside-in insight, journey mapping, capability maturity modeling, and cross-functional alignment that delivered a 30-point CSAT lift and 10-point NPS improvement.
Read the case study →
Featured Podcast  |  Bain & Company
From Insight to System to Sales Growth: Lessons from an NPS Veteran
Featured on The Customer Confidential Podcast with Rob Markey, co-creator of Net Promoter Score - discussing how to build enterprise VoC systems that drive cultural change, sales alignment, and commercial outcomes in complex B2B environments.
Listen to the episode →
Connect

Let's connect.

Based in Boston. Happy to connect and explore the right fit.

Thanks - I'll be in touch shortly.

Prefer a direct email?

peterpizzi@outlook.com
Earned Influence: A Community-Based GTM Playbook
Microsoft Corporation - FY17
Actual program design, execution, and results. Developed by Peter Pizzi at Microsoft Corporation.
From Live to Virtual: How a New Event Format Delivered 5x Attendance
Microsoft Corporation - Accelerate Your Business Virtual Technology Conference
Actual program design, execution, and results. Developed by Peter Pizzi at Microsoft Corporation.
From Manual to Digital: Redesigning a Global Partner Ecosystem Program
Fortune 500 Technology Company - Anonymized
Company names, partner data, and proprietary details have been anonymized. Developed by Peter Pizzi.
Why Most CX and VoC Programs Fail Before They Start
Peter Pizzi - peterpizzi.com
Covers the diagnostic thinking behind building a VoC program — not the full execution playbook. Reach out to talk through an advisory engagement.
From Ad Hoc to Optimizing: Building a CX Operating System from Scratch
Case Study - Global Digital Advertising Ecosystem - Anonymized
Anonymized case study. Company names and proprietary details removed. Shared for illustrative purposes. All rights reserved.